To whom it may concern:
I am writing this letter regarding the disappointing experience that I had in ABC restaurant. I ordered a lobster dish in the restaurant, but it came with empty shell. I tried to address my concern to the manager, but his unpleasant attitude insulted me. My problem has not been solved and I don't think that is acceptable. I hope I can get refund and a proper apology from the restaurant.
sincerely,
Monique
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